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Click on the policy below to view information:
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Due to the nature of the products, custom-made orders are
non-refundable and non-exchangeable. AZAHRA requires a non-refundable
and non-exchangeable 50% deposit for custom-made orders. Specific
measurements are required, photo or sketch of item to be made,
and a detailed description of features.
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When returning or exchanging goods by the customer or gift
recipient, AZAHRA is not responsible for items not insured
during shipping and damaged in transit.
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Raw leather is a natural product. Every hide and skin is unique,
making every item an original, which cannot be duplicated.
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| Habana |
Black |
Chocolate |
Red |
Corinto |
The colours
of the items displayed are representative of the product you
will receive, but the uniqueness of each piece and any differences
in shade and tone created by the photographic process and
the settings of your computer monitor on which you have viewed
these images, may result in colour variations.
It is important for you to
understand how to care for your leather. Any damage caused
through incorrect care and attention is solely the customers
responsibility.
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Orders are subject to stock availability. Please bear in mind
that these are all handmade products. Under normal circumstances,
when an item is not available, it usually takes two to four
weeks to create. Delivery time can take from one to two weeks,
depending on the means of shipment, destination and time of
year.
During the Christmas holiday we strongly suggest
that you place your orders before December 15th so as to ensure
timely delivery.
AZAHRA shall bear the costs of shipping, handling
and insurance when sending goods to the customer or gift recipient,
except in the case where a customer or gift recipient needs
to return or exchange an item(s). In such a case, the customer
or gift recipient shall bear the cost of shipping, handling,
and insurance upon returning or exchanging merchandise.
We do not ship to P.O. Boxes; you must provide
an accurate street address for direct shipping.
Should you have any questions or concerns please
do not hesitate to contact us.
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Initials, names and/or text may be embossed on an item. Written
confirmation shall be necessary. No changes are allowed once
final confirmation is made and the item shall be treated as
a custom made order. (See Custom Made Orders section)
Personalization of leather shall be charged
at an extra cost on a case-by-case basis.
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Prices are quoted in HK dollars and are subject to change
without prior notification.
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The privacy of our customers and visitors to our website is
highly important to us. Any information you provide, either
for purchasing products, signing up to our newsletter or any
other interaction with our company, shall only be used for
the purposes for which they are intended. We shall NEVER sell,
lend or allow anyone else to use your personal information.
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If you are not satisfied with your item you may either return
or exchange it, subject to the following:
• The item(s) must be returned within
7 days from the date of receipt.
• The item(s) must be returned in its original form
and packaging. It is to the discretion of AZAHRA to fully
inspect the item(s), for any damages, before proceeding to
refund the partial or total amount or exchange it for another
item of equal or higher value.
• When the return is approved, a refund shall be credited
within a 30-day period to the original credit card purchaser,
less service charges and shipping expenses.
• AZAHRA ensures that all products are finished to their
highest standard. In the event that you receive a defective
product you must inform AZAHRA within two days from date of
receipt.
• When an exchange is approved, the item shall be exchanged
for something of equal or higher value. Service charges and
return or exchange shipping expenses shall be incurred by
the purchaser.
• We do not allow any credit for future use. Once an
exchange is accepted it must be exercised immediately
• The above-mentioned points consequently apply to to
gift recipients.
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Defined by AZAHRA as credit card fees and/or any other surcharges
incurred in the event of a return or exchange.
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